Statement of Purpose

Statement of Purpose

___________________

In accordance with the Requirements of

The Health and Social Care Act 2008

(Regulated Activities) Regulations 2014

For Registration with the Care Quality Commission as a

Partnership.

___________________

Rose Lane Dental Practice

 

Full Name of Registered Provider Dr Paul Swanson and Dr Karen Swanson
Full Address of Registered Provider: Rose Lane Dental Practice

94 Rose Lane

Mossley Hill

Liverpool L18 8AG

Telephone: 0151 724 3351
Email Address: practicemanager@roselanedentalpractice.co.uk
Care Quality Commission Provider ID:

(if known)

Provider is: A partnership
Name of all Partners:

(If appropriate)

Dr Paul Swanson and Dr Karen Swanson.

 

Location of Service Provision:

(If different from above)

Telephone As above
Email Address As above
Care Quality Commission Provider ID:

(If known)

 

The Registered Manager at this location is:-
Name: Mrs Karen Brennan
Telephone: 0151 724 3351
Email Address: practicemanager@roselanedentalpractice.co.uk

The Regulated Activity at the above locations is: Primary Dental Care (DEN)

Regulated Services Provided
The regulated activities provided comprise:

 

Aims and Objectives

This dental practice consists of dedicated and professional employees.  We strive to be acknowledged by our clients, suppliers and regulators as a leader in our sector.  This will be achieved by ensuring that we recruit and train highly professional staff whose ambitions are to exceed client expectations.

 

Our Aims
We aim to provide dental care and treatment of consistently good quality for all patients and only to provide services that meet patients’ needs and wishes.  We aim to make care and treatment as comfortable and convenient as possible.

In addition, we aim:

 

Our Objectives
The objectives of the practice are to deliver a service of high standard in line with professional standards:

 

This is achieved by offering patients a personal service, integrating the highest quality products with the latest proven techniques and protocols.

Patients are treated with honesty and integrity, in complete confidence and the utmost discretion, in comfortable surroundings, at a reasonable cost.

The practice complies with the requirements of the Advertising Standards Authority and the guidance of the General Dental Council and ensures that any advertisements reflect the true nature of services offered.

Practice Location and Facilities

This practice offers dental services to the whole population which consist of:

 

Staff within the Practice

Dr Paul Swanson Implantologist and Practice Owner
Dr Karen Swanson GDP and Practice Owner
Dr Philip Coulter                                                                                          Associate Dentist
Dr Eileen Haggis                                                                                            Associate Dentist
Dr Dominic Wyatt                                                                                            Associate Dentist
Dr Ian Bowles                                                                                           Associate Dentist
Dr Tamasine Stephenson                                                                                             Associate Dentist
Dr Gary Chan Associate Dentist
Dr Ian Dunn                                                                                            Periodontist
Dr Steven Barber                                                                                              Restorative Specialist and Prosthodontist
Dr Mike Dodd                                                                                 Endodontist
Dr Callum Cowan Associate Dentist
Dr Andrew Garry Orthodontist
 
Helen Minnery Hygienist
Yvonne Derbyshire Hygienist
Jan Harrison Hygienist
Charlotte Chan Hygienist
Nicola Fitzpatrick Hygienist
Laurie Osu-Duncan Hygienist
 
Hannah Leeman                                                              Hygienist
Karen Brennan Practice Manager
Rachael Hughes Receptionist
Paula Dickinson Smith Receptionist and GDPR Officer
Kim Roberts Receptionist
Ann Harper Receptionist

 

Amy Newton Receptionist
Stephanie Keefe Receptionist
Emma Hulley Referral Manager

 

Suzanne Tappenden Senior Dental Nurse and Radiographer
Leanne Kearns Decontamination Lead and Dental Nurse
Sarah Wilson Dental Nurse and Radiographer
Abby Wilde Dental Nurse
Jodie Skelton Dental Nurse
Mollie Cresswell-Hogg Dental Nurse
Rebecca Hughes Dental Nurse
Ines Robinson Dental Nurse
Nicki Forsyth Dental Nurse
Lesley Jones Dental Nurse
Aimme Wootton Decontamination Nurse and Dental Nurse
Rebecca Chappell Dental Nurse
Lauren Alexander Apprentice Dental Nurse
Rachel Youd Apprentice Dental Nurse

 

Facilities within the Premises

 

Making an Appointment
All patients are seen on an appointment basis

Opening Hours:
Monday 8.20am – 7.00pm
Tuesday 8.00am – 7.00pm
Wednesday 7.30am – 7.00pm
Thursday 7.30am – 7.00pm
Friday 9.00am – 5.00pm
Saturday | 9.30am – 13.00

 

Cancellations Policy
At least 2 working days’ notice is required of a cancellation otherwise a charge may be made (where permitted), which will be based on the circumstances of the patient and at the practice’s discretion.

 

Attendance Policy
All patients will be advised to attend at certain stages through the year (3 months, 6 months, one a year) this is determined by their clinical needs and requirements. It is up to the patient to rebook appointments and no onus is upon the practice to chase patients. If you have not attended for 2 years or more it may be recommended that moving forward your treatment will be completed by a different dentist. This is due to capacity and demand. The practice will always try to accommodate our patients demands.

 

Client Centred Care
We care about providing the right treatment for patients/clients, so treatments and procedures are only carried out after fully discussing the pros and cons with the patient.

 

Smoking Policy
In order to provide a safe healthy and smoke-free environment for staff and patients, the establishment is a no smoking area.

 

Methods of Payment/Credit
All major credit/debit cards are accepted, cash or cheque. 0%  Finance can be arranged with Braemar Finance.

 

Mobile Phones
Patients are requested not to use mobile phones within the building.

 

Car Parking
There are parking facilities are located at the rear of practice. Parking is at your own risk and the practice will not be held responsible or liable for any damage or theft.

 

Consultations

 

Patient/Client Records
The details of patients are taken at the initial consultation which also form part of the patient records.

 

Information provided to the Patients
This practice ensures that information provided to patients and prospective patients and their families/carers is accurate and that any claims made in respect of services are justified. This is in the form of a Patient Information Leaflet.

 

Treatment of Children
We do provide treatment for children.  We will expect minors to be accompanied to the practice by their parents or legal guardian.

 

Consent

 

Privacy and Dignity of Patients
The privacy and dignity of patients are respected at all times.  This practice has a policy of patient confidentiality and all information and records are kept safe and confidential.  There are facilities for patients to have private conversations with the clinical and reception staff.

 

Checklist for Consultation
We will explain the procedure to the patient and give them an opportunity to ask questions. We will explain what we are doing at each stage of the procedure

 

Complaints Procedure
This practice operates a complaints procedure as part of its dealing with patients’ complaints which complies with the Care Quality Commission requirements

 

What we shall do
Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible. We shall acknowledge complaints within two working days and aim to have looked into the complaint within 10 working days of the date when it was raised.  We shall then be in a position to offer an explanation or a meeting as appropriate. If there are any delays in the process, we will keep the complainant informed.

 

When we look into a complaint, we shall aim to:

 

Complaining on behalf of someone else
The rules of medical confidentiality will be adhered to if the complaint is received on behalf of someone else. A note signed by the person concerned will be required, unless they are incapable (e.g. because of illness) of providing this to allow the complaint to be investigated.

If the complaint is not resolved to the patient’s satisfaction, the patient will be advised to write (as appropriate) to:

The Dental Complaints Service (for Private Care and Treatment)
Telephone: 0208 253 0800
Email: info@dentalcomplaints.org.uk

NHS England (for NHS Care and Treatment)
The Dental Complaints Service (for Private Care and Treatment)
Telephone: 0300 311 22 33
Email: england.contactus@nhs.net

Care Quality Commission
Telephone: 03000 61 61 61
Email: info@cqc.org.uk

Help us to get it right
We constantly try to improve the service we offer, so we will encourage patients/clients to let us know when we have done something well or if there are any suggestions as to how we can do something better.

 

Signed: Date: April  2019
Mrs Karen Brennan

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