Our Terms & Conditions


Terms and Conditions

We are always pleased to assist our patients whenever we can. This document gives details of our terms and conditions of service. If, however, you have any queries or need clarification, please contact us and a member of our team will be happy to help you.

Please be aware that any information provided through any part of our website (examples: forum, blog, news, main site, live chat, phone, email, …) is for fun & entertainment purposes only and does not constitute professional advice. No professional advice can be given without a clinical consultation with a dentist. For professional dental advice, we strongly recommend that you see a dentist for a consultation.

Rose Lane Dental Practice does have a very small contract with NHS Primary Care Trust for children of registered Private/Denplan Parents at the practice only.

Treatment planning:
Once your treatment plan has been agreed with the Dentist, we will provide you with a written estimate of your plan. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you accordingly. Treatment plans are valid for three months from the date the treatment was prescribed. If there are any questions on your treatment plan, please do not hesitate to ask us, prior to commencing treatment.

Consent forms:
Certain treatments require the completion of a written consent form. This is to ensure that we have explained the treatment, aftercare and any risk to you thoroughly before any of these treatments are carried out. It also allows you to make an informed decision before agreeing to treatment.

Rose Lane Dental Practice does offer 0% Finance through Braemar Finance.  The minimum fee is £500 and any fee can only be spread over a 10-month course. Please speak to the reception team for application information and the link for the application. Where treatment incurs a laboratory fee, at least 50% of the total fee is due at the appointment where impressions are taken. Fees for certain treatments like Dental Implants and orthodontic appliances are taken in staged payments at each visit. We will discuss and plan a schedule of payment for you.

In cases where treatment is paid for on finance through the Finance company, please be aware that the finance agreement must be accepted, signed and authorised prior to the start of that treatment. Please note that finance is only available on treatments over £500 and that a minimum deposit may also be required.

Rose Lane Dental Practice reserves the right to charge time-based deposits for booking future appointments. Deposits are deductible off the cost of treatment.

All the fees applied for any form of Dental treatment at the practice are based on; the materials used, laboratory costs incurred (if applicable), and the clinical time spent. The fees are, however, demonstrated as treatments prescribed on the treatment plan for your information.

Late cancellation or missed appointments:
Rose Lane Dental Practice reserves the right to charge up to 50 % of your appointment cost in the event of a missed appointment or an appointment cancelled with less than 2 working days’ notice.

Late for appointments:
In order to be fair to the other patients, if you are more than 10 minutes, please be aware that you may be asked to reschedule your appointment.

Attendance Policy/Re-Registration:
All patients will be advised to attend at certain stages through the year (3 months, 6 months, one a year) this is determined by their clinical needs and requirements. It is up to the patient to rebook appointments and no onus is upon the practice to chase patients. If you have not attended for 2 years or more it may be recommended that moving forward your treatment will be completed by a different dentist. This is due to capacity and demand. The practice will always try to accommodate and excel in our patients’ expectations.

At Rose Lane Dental Practice our Veneers, crowns, bridges, and dentures are guaranteed for a period of twelve months following placement, provided that the following conditions are met:

Personal Details:
It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is very important for you to tell your Dentist. It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history.

Use of Images and X-rays:
Rose Lane Dental Practice may use images and x-rays of your smile and teeth only, for marketing and educational purposes on the Rose Lane Dental Practice website, and on promotional and educational literature. Your name will never be published, and identity will never be disclosed. We will, of course, seek your signed permission for this. However, if you DO NOT wish for us to use your images and x-rays in this way, please let us know.

Use of patient contact details:
At Rose Lane Dental Practice the health of our patients is our highest priority, and we also like to keep our patients informed. We like to remind our patients of their appointments, when they are due for appointments, and other various important reminders.

Complaint’s policy:
At Rose Lane Dental Practice we always take complaints about any aspects of our services very seriously, in order to ensure that every patient has only the very best experience at all times.

Complaints can be made by emailing Karen Brennan, the Practice Manager. practicemanager@roselanedentalpractice.co.uk Complaints should be clear, so that they can be dealt with efficiently.

Every complaint will receive immediate email acknowledgment, and the Management will strive to resolve the complaint within a quick, reasonable period of time (usually about 10 working days). For our full complaints procedure and policy, please ask a member of our reception team. If a complaint is about any aspect of clinical care or associated charges it will normally be acknowledged by the Management team and then referred to the treating Dentist.

If you are unsatisfied with our internal handling of your complaint, you are free to forward your complaint to the Dental Complaints Service (www.dentalcomplaints.org.uk). If still unsatisfied, you may wish to forward your complaint to the General Dental Council.

No tolerance/Abuse policy:
At Rose Lane Dental Practice we operate a zero-tolerance policy to abuse to our Dentists and staff, loud/disorderly/drunken behaviour, persistent missing and late cancelation of appointments (after multiple warnings). In these situations, Rose Lane Dental Practice reserves the right to refuse treatment and admission.

Data Protection Act:
We store all patient personal details on a secure computer system in accordance with the Data Protection Act. All clinical notes, digital radiographs, digital photographs, etc remain the property of Rose Lane Dental Practice. Copies of notes, radiographs and photographs can be made available on request, and Rose Lane Dental Practice reserves the right to charge an administration fee for these.


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